Thank you for your interest in our small furniture products. Below are some frequently asked questions from customers during the purchase process to help you better understand our products, orders, delivery, and after-sales service.
Due to continuously increasing operating costs and prolonged business losses, we have decided to conduct a clearance sale at a loss. This sale is a limited-quantity inventory clearance event, while supplies last. We will continue to provide order processing, logistics, and after-sales support as promised.
- Are these small furniture items clearance items?
Yes. This sale is a clearance sale. Due to continued losses, we have decided to conduct a clearance sale at a discounted price to reduce inventory pressure and complete inventory adjustments.
- Are the products brand new?
Yes, all products are existing inventory and unused. Please refer to the product details page for specific material, size, color, and function information.
- Where will the products be shipped from?
All small furniture items will be shipped from our US warehouse.
- How long does it take to process my order?
After order payment is confirmed, we will process the order on the same day and arrange for the goods to enter the delivery process.
- How long does shipping take?
Under normal circumstances, the estimated delivery time after the goods are shipped from our US warehouse is approximately 2 days.
Due to the possibility of logistics and transportation being affected by weather, holidays, delivery areas, or other uncontrollable factors, the actual delivery time may vary slightly.
- How can I check my order status?
After the order is shipped, if there is any tracking information, we will send relevant notifications through the contact information provided in the order details. You can also contact customer service to check the order delivery progress.
- Can I return the goods?
Yes. After receiving the goods, if they meet the return requirements, customers can submit a return request within 30 days.
Even if the goods have been opened, as long as they meet the return conditions, customers can still contact customer service to apply for a return.
- How do I apply for a return?
Please contact us within the return period and provide:
Order number; Purchase information; Reason for return; Description of product status.
After customer service confirmation, you will receive detailed return procedures and return address information.
- How long does it take for the refund to arrive?
After the return is approved, we will process the refund within 3 days.
The refund will be returned to the original payment method. The exact arrival time may vary depending on the processing speed of the bank or payment institution.
- Will clearance items be restocked?
As this sale is a loss-leader clearance sale, all items are existing inventory in limited quantities. Some items may not be restocked after they are sold out.
- Will there be any additional fees after purchase?
No. Our products are for one-time purchase only and do not include membership fees, subscription fees, or automatic renewal fees. No unauthorized additional charges will be incurred after the customer pays the amount shown on the order.
- What if there is a problem with the received goods?
If you receive goods that are damaged during transportation, missing parts, or have other problems, please contact customer service promptly. We will assist you according to the specific situation.
Thank you for your understanding and support. This clearance sale at a loss is a temporary inventory adjustment activity by the merchant. We will continue to strive to provide every customer with a clear and reliable shopping experience.